Return and Refund Policy

At Seejad.com, customer satisfaction is our highest priority. We are committed to providing a pleasant and reliable shopping experience.

If you change your mind about a product, you may request a return or exchange within 15 days from the date of delivery, subject to the conditions outlined below.

Contact Us

For return or exchange requests, please contact us through:

• Mobile: +966 54 111 1884

• Mobile: +966 50 443 9861

• Email: [email protected]

• WhatsApp: Available on the above numbers

How to Submit a Return Request

Please provide the following information:

• Order number.

• Reason for return or exchange.

• Your contact information.

Our customer service team will contact you to complete the process.

Return and Exchange Conditions

To qualify for a return or exchange:

• The product must be in its original condition.

• The product must be unused, unwashed, and unaltered.

• The original packaging and accessories must be included.

• The purchase invoice or order number must be provided.

• The product must not have been damaged due to misuse.

Non-Returnable Products

The following items are not eligible for return or refund:

• Used carpets and rugs.

• Products that have been cut, modified, or customized.

• Washed or cleaned carpets and rugs.

• Products clearly marked as non-returnable.

• Products damaged due to improper use.

Seejad.com reserves the right to reject any return or exchange request and may request photos of the product before approving the request.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 3 to 7 days of receiving the order. In such cases, Seejad.com will bear all return and replacement shipping costs.

Shipping Costs

• Customers are responsible for return shipping costs in normal return cases.

• Seejad.com will cover all shipping expenses if the product is defective, damaged, or different from the product ordered.

Refund Process

After receiving and inspecting the returned product and confirming that it meets the return requirements, the refund will be processed using the original payment method or any other agreed method.

Return Process

1. Contact customer service by phone or email.

2. Provide your order number and reason for return.

3. Arrange product collection.

4. Return the item in its original condition.

5. Product inspection upon receipt.

6. Refund or replacement processing.

Quality Guarantee

Seejad.com is committed to providing high-quality products. If a product has a manufacturing defect or differs significantly from its description, customers are entitled to a replacement or a full refund in accordance with this policy.

By using Seejad.com, you agree to the terms of this Return and Refund Policy.

Contact Information

Website: https://seejad.com

Email: [email protected]

Mobile: +966 54 111 1884

Mobile: +966 50 443 9861

Seejad.com

Kingdom of Saudi Arabia.