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Return & Exchange Policy
Here at Seejad Carpet Market, customer satisfaction is our highest priority. We aim to provide you not only with a comfortable shopping experience, but with an exceptional one.
If you change your mind about a product, you may return it in its original condition and packaging within 15 days to request a return or exchange.
If you experience any problem with your product, please contact us immediately at 0541111884 or 0504439861, or by email: seejadcom@gmail.com
You may also contact us through WhatsApp immediately after receiving your product:
How to Submit a Return Request
To submit a return request, simply provide the following important information:
- Order number.
- Reason for the return.
- Contact information.
A customer service representative will then contact you to complete the return or exchange process.
Full Refund Conditions
We provide a full refund for returned products when the following conditions are met:
- Products and their original accessories must be returned in their original packaging, unused and unopened.
- The order invoice must be included with the returned products.
- Damaged products will not be accepted when the damage is caused by misuse by the customer.
- Seejad Carpet Market accepts returns for products where the damage was not caused by customer misuse.
- Damaged products must be reported and returned within 3 to 7 days.
Non-Refundable Purchases
We do not accept returns or refunds for the following products. Please make sure that these products are in good condition:
- Used carpets.
- Carpets that have been cut.
- Carpets that have been washed.
If you experience any issue regarding these items, please contact us by email or phone:
- Email: seejadcom@gmail.com
- Phone: 0541111884
- Phone 2: 0504439861
Right to Refuse a Return or Exchange
Seejad Carpet Market reserves the right to refuse the return or exchange of any product that does not meet the requirements of this Return & Exchange Policy. We may request photos of the product to verify its condition.
Please contact our customer service team if you need assistance regarding a return or exchange.
Items clearly identified as non-returnable under the Return & Exchange Policy cannot be returned.
Easy Returns
15-Day Return Period
You have 15 days from the date you receive your order to submit a return request.
Easy Returns
You may return any product you purchased; however, we will not cover the cost of return shipping.
100% Full Refund
If the product you received is damaged, defective, or significantly different from what was described on the website, you will receive a full refund, including any applicable shipping fees.
Quality Guarantee
If the purchase is found to be counterfeit, you will receive a full refund, including any shipping fees paid.
How Does the Return & Exchange Process Work?
To request a return or exchange, please contact us at:
Or send us an email immediately after receiving your product:
Product Pickup Scheduling
We will arrange a suitable date and time to collect the returned product.
Returning the Product
The product must be returned in its original condition and packaging.
Refunds
Once we receive the returned product, it will be inspected and the refund process will then be initiated.
Seejad Carpet Market
Website:
seejad.com
Phone:
0541111884
Phone 2:
0504439861
Email:
seejadcom@gmail.com