Iranian Sila 100159 navy Rug Size 400*500

Return & Exchange Policy – Seejad.com

At Seejad.com, customer satisfaction is our highest priority. We are committed to providing not only a comfortable shopping experience but also exceptional service and product quality.

Return & Exchange Period

Customers may request a return or exchange within 15 days from the date of receiving the order, provided that the product remains in its original condition and has not been used.

Return Conditions

To process a return or exchange, the following conditions must be met:

• The product must be returned with all original accessories and packaging.
• The item must be unused and undamaged.
• The original invoice or order number must be provided.
• Damaged products caused by misuse will not be accepted.
• Any damaged or defective item must be reported within 3 to 7 days of delivery.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Used carpets or rugs.
• Cut or customized carpets.
• Washed carpets.
• Products clearly marked as non-returnable.

Easy Returns

• Customers can easily submit a return request by contacting customer service.
• Return shipping costs are the responsibility of the customer unless the product is damaged, defective, or different from the website description.
• A full refund will be issued for damaged, defective, or incorrectly described products.

Quality Guarantee

If the purchased product is found to be defective or not as described, the customer will receive a full refund including any shipping fees paid.

How the Return & Exchange Process Works

1. Contact customer service and provide the order number and reason for return.
2. A pickup appointment will be scheduled.
3. Return the product in its original packaging and condition.
4. Once the returned product is inspected, the refund or exchange process will be completed.

Customer Service

📞 0541111884
📞 0504439861

📧 [email protected]

Customers may also contact us directly via WhatsApp immediately after receiving the order.