Turkish Bohemian Mood Rug J555AE beige Size 100*200

Because at Sajadcom Carpet Market, we care about providing a distinctive and flexible experience in every detail, from the date of purchase until delivery, we have made sure to provide an exchange or return policy to achieve full satisfaction for our customers, as follows:

1. Exchange and Return Period

The customer has the right to return the product within 24 hours, or exchange the product within 4 days from the date of receiving the product.

The product must be in its original condition with its original packaging, without any modification or installation.

In the case of exchanging the product, the exchange must be for an amount not less than the invoice value, and it is allowed only once. Exchange also cancels the customer's right to return afterwards.

2. Exchange Conditions

Exchange period: Within 4 days from the date of product arrival, or at least 48 hours before the installation appointment in case installation service was requested.

Products not eligible for exchange or return:

Carpets for weddings, parties, and events.

Special orders, and carpets, moquette, vinyl, and grass that are cut, woven, or manufactured upon request.

3. Return Procedures

If payment was made via bank transfer or credit card:

The amount will be refunded via bank transfer within 7 to 24 business days, according to the bank's policy.

The transfer must be in the name of the invoice owner.

If payment was made using services such as " Tabby" or " Tamara": The amount will be refunded within 1 - 3 hours after inspecting the product.

4. Return or Exchange After Inspection

In all cases, the company reserves the right to refuse return or exchange after inspecting the product, if it is found not to comply with the return conditions (such as use of the product or damage to it).

5. Shipping Fees

The customer bears the shipping fees (round trip) in the following cases:

Exchange or return due to the customer's desire and not due to defects or differences in the product.

Exchange or return after the shipping policy has been issued.

Shipping costs:

If the order contains one piece and weighs 30 kg or less, the cost is 48 SAR.

If the order contains more than one piece, or the piece weighs more than 30 kg, the cost will vary according to the shipping company's policy.

6. Storage Fees

The period for reserving goods on the invoice is 60 days from the date of purchase.

If the customer delays receiving the product for more than two months, a storage fee of 5% of the invoice value will be charged for each month, for up to 6 months.

After 6 months, the company is not responsible for the contents of the invoice.

7. Operational Fees

An administrative fee of 10% will be deducted from the refund amount from the date of issuing the invoice.

8. Manufacturing Defect

In case of a manufacturing defect in the carpet, the customer has the right to request a return, within a period not exceeding 14 days from the date of receiving the invoice.

9. Technical Error

The company strives to provide accurate information about products, prices, and available quantities. In the event of any technical error or system malfunction leading to a difference in the displayed product price or quantity, the company reserves the right to cancel the order and notify the customer, with a full refund to the same payment method used, without any additional obligations.

To Request an Exchange or Return

At Sajadcom Carpet Market, we strive to provide a smooth return experience for our customers, and customer satisfaction and service are important to us.

To submit a return or exchange request, please fill in the required data in the form attached below.

Click here (Exchange and Return Form)